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Senior Quality Engineer

Location: Greenville, SC
Job Type: Direct Hire
Salary: $60,000.00 - $80,000.00
Degree: Bachelor of Science;
Date: 3/9/2016
Job ID: 02132635
Job Description
Sr. Quality Engineer.
The Senior Quality Engineer QM is responsible for Bearing product line support for customer centric quality objectives.  This includes customer and quality system issue reduction activities, including coaching complaint responsiveness, effective problem solving techniques, timely complaint resolution and quality metric reporting.  Leads the implementation and achievement of quality objectives in a multi-plant business. 
Essential Duties and Accountabilities:
•     Develops and maintains tracking of customer metrics and coordinates with assigned plants to address and resolve all issues including creation of plans to achieve customer and/or company quality targets. 
•     Works with plant cross-functional teams to support customer issue resolution including product containment, problem investigation, team problem solving and countermeasure planning and implementation, internal/external reporting and material disposition for customer complaints and zero kilometer issues.  Primary focus is S, A, and B rank complaints, high visibility issues, and high potential financial impact.
•     Analyzes and reports Customer Warranty Share Cost data and customer field return data.
•     Provide coaching and training on systems and tools needed for issue resolution including, but not limited to, problem solving tools such as 5 Why, 8D, etc., countermeasure implementation, effectiveness verification, yokoten, follow-up and closure.  Ensure all customer complaints are tracked using GQTS and ensure timely resolution of customer issues.  
•     Provide coaching, support, and drive JJP Quality Initiatives such as QAP, QA Network, QC Evaluation Assessments, 4M Change Point control. 
•     Daily monitoring and management of assigned customer Quality portals.
•     Develop, implement, and improve common systems across multiple plants to improve and ensure timeliness of responses for customer issues.
•     Develop full understanding of all customer-specific Quality requirements as per customer’s Supplier Quality Manual and/or TS16949 Customer Specifics documents. 
•     Support plant Quality in customer approvals events [PPAP, HVPT, etc.]
•     Support plant Quality in resolving issues for Management of Change Requests.
•     Provide support to ensure flawless launch of new or changed products and processes.  Understands and ensures utilization of Quality Gate 20 methodology.
•     Participate in customer communication via emails, teleconferences, and web-based video conferencing.
•     Support plant visits by customers.  Travel to customers as needed to investigate, resolve, and report on complaint and/or warranty issues.  Document trip reports. 
•     Participate in customer training events. 
•     Participate in and conduct internal audits [system and process] as assigned by Quality Manager and/or Assistant QM.
Job Knowledge, Skills and Abilities:
•     Strong automotive understanding, technical capability, professionalism in dealing with customers, suppliers, and all levels of the company organization. 
•     Experience in metal machining, heat treat, and close tolerance assembly manufacturing.
•     Experience with bearings is required
•     Experience with wheel bearings or taper bearings is desired
•     Understanding of problem solving methodologies (5 Why, 8D).
•     TS16949 Lead Auditor or Internal Auditor Preferred
•     Experience with automotive core tools including APQP, PPAP, PFMEA, SPC, and MSA.
•     Experience with Process Flow Diagrams and Control Plan methodology.
•     Knowledge of Engineering Drawings, GD&T dimensioning, and technical specifications.
•     Understanding of QA Network is desired.
•     Understanding of Bearing Technology is desired. 
•     Committed to spending hands-on problem resolution time in company plants and suppliers’ plants as needed.
•     Basic computer and Microsoft Office product skills.
•     Excellent verbal and written communications skills.
•     Strong statistical and analytical skills.
•     Self-motivated and able to work without close supervision.
•     Ability to travel, as required, to customers, suppliers, and to provide quality support to all company facilities.  Up to 50% travel is required.  
•     Basic knowledge of applicable quality, health, safety, and environmental management systems.
The above may be waived by the department Manager and the Human Resources Manager if the candidate is otherwise qualified.
Education and Experience:
•       Bachelor’s Degree in Engineering, Math, or Sciences or equivalent level of job experience
•       ASQ CQE Certification is preferred.
•       5+ years of quality and/or engineering related experience in an automotive manufacturing environment.

Kersey & Associates, Inc.
513 Usdasdi Drive Brevard, NC 28712
Phone: 828-966-9030    Fax: 828-966-9032    Email: